Terms and Conditions

General

These terms and conditions apply to all transactions on the Wirelesshomes website and your placing of an order indicates that you accept them. Please read them carefully and print a copy for future reference.

To order goods through this website, you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions

These terms and conditions do not affect your statutory rights.

 

Product information

All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturers, publications, publicists, or have been obtained from sources in the public domain. WirelessHomes intention is that all such information and images on the website should be as accurate and up to date as possible. However, WirelessHomes cannot guarantee the reliability or the accuracy of the information contained within its pages and its purpose is to give an approximate description of the goods. Full specifications and other details are available from the manufacturers websites or brochures

Product images are shown for guidance only. Cabinet or case colours may vary and remote control units shown may differ from those supplied. Some products may require set-up and/or assembly. 

 

Prices

Prices quoted are subject to stock availability. No contract exists until we have accepted your order. In the event that a product is listed at an incorrect price due to a typographical error or an error in price information received from our suppliers, we will not process your order and will instead alert you as soon as is practicable to the actual price of the goods. You will then have the option to proceed at this updated price. We will only process any such order with your explicit authority.

 

Delivery

There is a delivery charge according to the product purchased. Delivery charges vary depending on product type, physical size, delivery location and delivery service. Delivery costs are clearly shown at the ordering stage.

Our standard delivery service includes delivery Monday to Friday on the British Mainland. The British Mainland does not include Northern Ireland, Channel Islands, the Isle of Man or the Isle of Wight. This is due to the extra cost and time involved in delivering to those addresses.

Delivery of WirelessHomes products (stock items) will normally be made within 2-3 working days from clearance of payment. Some items may be delivered direct from the manufacturers and may take up to 5-7 working days from clearance of payment. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for dispatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.

 

Payment and acceptance of order

Payment is taken at the time you place your order. We accept Visa, Mastercard, American Express, Solo, Switch and Visa Electron credit cards and debit cards including Switch and you must be the cardholder if you are placing an order. Your contact details should correspond exactly with your billing address and telephone number, that is the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. In the event that we may accept any payment by cheque, we can only dispatch the goods after payment has been cleared, which can take at least 10 days.

Neither your payment nor our acknowledgement of your order constitutes acceptance of the order. Acceptance of your order takes place on shipment from our own or our suppliers’ warehouse, at which point the contract is made.

 

Warranty

All products are warranted for a period of 12 months against any faults from the date of delivery. Manufacturer warranties beyond 12 months are supported by manufacturer only, and not by Wirelesshomes.co.uk. Supporting documentation will be supplied. This warranty does not cover misuse, neglect or accidental damage, routine maintenance (cleaning of dirty audio/video heads etc.) or depletion or wear and tear of consumables (batteries, plug fuses, etc.).

 

Complaints

Any complaints regarding the goods or services supplied should be made by email to enquire@wirelesshomes.co.uk. Complaints will normally be responded to within one working day.

 

Your Right to Cancel

If for any reason you are not totally satisfied with your purchase, you have the right to cancel your order within seven working days from the day after the delivery date for credit or refund. You must notify us in writing during this period of your intention to cancel by email to enquire@wirelesshomes.co.uk . You are responsible for the outward shipment cost as well as the cost of return delivery and safe return of the goods.

 

Should you wish to cancel your order, any goods supplied must be returned to Wirelesshomes.co.uk, Internet Sales Dept, 2 Wyvern House, Old Forge Business Park, Guernsey Rd, Sheffield, S2 4HG within seven days of your notice to cancel, with a copy of your invoice or order confirmation. Should you wish Wirelesshomes to arrange the collection, a collection charge of £15 will be made up to a product value of £250 and 10% of the product value for goods over £250. Providing the goods are packed safely and returned pristine in their original condition with all packaging, accessories, batteries and supplied free gifts, with any CDs etc remaining sealed, you will receive a full refund (excluding the cost of shipment) within 30 days of giving us your notice to cancel.

Note that if, after inspection in our warehouse, the goods returned are found to be incomplete or in a damaged or used condition, we will charge delivery costs for returning them back to you.

 

Working Hours

Our normal office hours for sales and service issues are 9.00am - 5.00pm, Monday - Friday.

 

Contact Details

[ Head Office, None Retail ], Wirelesshomes.co.uk, 2 Wyvern House, Old Forge Business Park, Guernsey Rd, Sheffield, S2 4HG, tel: 01433 638000 email: enquire@wirelesshomes.co.uk